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11 great tips on dealing with uncertainty

14 September 2015 by Anne Riches Leave a Comment

woman feelings car

 

The Almond Effect often shows up when we are facing uncertainty in life especially in change.

Here are some useful tips from Dr Travis Bradberry: How successful people overcome uncertainty

Filed Under: Emotional Intelligence in Change, Neuroscience of Change Tagged With: amygdala, change, emotions, EQ, uncertainty

How can you think differently when your life is crashing around you?

17 April 2015 by Anne Riches Leave a Comment

brain-prv_610_300_s_c1_center_centerThere is a huge amount of change and uncertainty in my life at the moment. (Given it’s my area of work – it’s seems like the change ‘gods’ want to remind me deeply what that feels like!)

So I found this article by McKinsey about thinking of the possible rather than focusing on the probable really helpful.

Although it is written in the context of business, I see meaningful application to our personal lives.

So now I am thinking: am I asking the wrong questions?

Instead of focusing on finding alternative ways to achieve the same thing again, have I canvassed all the options? Do I want the same things in the future?

What are the questions I could ask that will open up many more options and indeed, a better sense of control of my destiny?

As Einstein said: “We cannot solve our problems with the same thinking we used when we created them.”

Can you share any examples where you changed your thinking? Did it give you better outcomes?

Read the article here: Managing in uncertainty. Delighting in the possible

Filed Under: Articles, Change Leadership Tagged With: change, control, future, leadership, possible, uncertainty

4 Tips for Leaders to Minimise Fear, Maximize Trust

15 January 2015 by Anne Riches Leave a Comment



Times of uncertainty and volatility induce fear, and fear impedes people from feeling good and doing their best work. 

Here are 4 tips that Glaser suggests you adopt as a leader to eliminate fear and enable your employees to develop their identity as ‘leaders in their own right’:

Be present
Provide context in every communication
Tell people where they stand
Use honesty at all times

Read the complete article on Psychology Today by Judith Glaser, author of Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results, who has been studying the relationship between trust, communication and high performance for decades.

Filed Under: Uncategorised Tagged With: Glaser, leadership, uncertainty

You can’t share this with anybody

13 January 2015 by Anne Riches Leave a Comment



You can’t share this with anybody

Has your boss ever said something like the words in the title to you? Have you ever said it to a member of your team?
The secret might be about a restructure, change in product line, new technology, the company’s financial results, a mistake, a failure, a possible merger, something about themselves, another employee or even about your role yet you are sworn to silence.
And what about at home? Have you ever withheld something from your partner or kids? An action that’s left you feeling uncomfortable at best and dishonest at worst?
Apart from the discomfort you almost certainly experience, I am sure you’ve witnessed the effect of secrecy on people around you especially if they suspect something and already feel they are operating in an information vacuum.
People generally hate being kept in the dark. You are right if you suspect that our amygdalae are implicated in reactions to silence in ‘suspicious’ circumstances.
We are so predictable!

Let’s explore this. Most of what we do everyday we don’t need to think about – we run on ‘automatic.’ We consciously don’t need to think about what to do next – we just ‘know’. Our brain guides us to take action based on pre-existing patterns of behaviour (habits) and predictability of outcomes.
So from the moment you get out of bed to the time you go back to bed, you probably follow a similar routine every day.
We don’t like to think we are predictable but we are. We have to be otherwise our working memory would be exhausted and we would be whacked from the sheer effort of using our brains so much.
Routines are the basis of how we live

For me, my early morning outline is to get out of bed, go to the bathroom, then to the kitchen, turn on the electric jug, get my vitamins out, turn on my computer, open the sliding doors to the deck, open the front door and go down the steps to collect the newspaper, get my breakfast and so on. I don’t actively think about it – it just happens like that most mornings.
My sub-conscious brain is guiding my actions and making decisions (like, is there enough water in the jug, stop pouring milk into the bowl) based on neural patterns laid down in its hardwiring that predicts outcomes.
Of course, if the paper hasn’t been delivered or I’ve run out of vitamins then the routine is interrupted. I have to stop and think about what to do – well actually first, my amygdala automatically does some checking and assesses the risk to my survival with this break in pattern.
Usually it’s no big deal because my amygdala knows based on history, that the lack of vitamins or a newspaper is not life threatening!
Pattern interrupter

However if my computer tells me when I turn it on that its hard drive has failed then that’s another reaction entirely – my ‘almonds’ (the english translation of amygdalae) kick in!
I immediately have to manage my survival response (manifesting as words that it’s preferable not to use!) and stop panicking long enough to get my thinking brain (pre-frontal cortex PFC) to work out where I put the number and service code for Apple, what I backed up, what I lost and what my priorities are.
My predictable morning didn’t go as planned so The Almond Effect® kicked in – and I haven’t even been up longer than 10 minutes!
Is it the same at work?

What do you do when you get to work, do you follow the same routine? For example, it could be that you turn on the computer, get coffee, say hi to people at the workstation across from you, open your email, look at your calendar etc.
No drama, all normal just as your brain predicted, unless an unexpected message starts flashing on your screen to call your manager urgently. Your brain’s hard-wired pattern-based operation is stopped in its tracks as it rapidly tries to assess the ‘threat’ and predict what the urgency is all about.
Your amygdala is immediately on red alert asking whether the interruption is a threat to your survival. If your personal history indicates that an a message to call the boss immediately is likely to cause a problem, then The Almond Effect® kicks in.
That’s when you’ll be glad you’ve been to one of my workshops, because you’ll immediately put STAR into operation and get your PFC engaged to think before you act!
Not knowing is worst for the brain than knowing

Uncertainty really throws our brains into a spin because in the absence of any pattern to the contrary, our brain defaults to predict the worst outcome The Almond Effect®) – even in non-life threatening situations at home or at work.
This is why you should never be surprised that withholding information, keeping secrets etc will lead to gossip (flocking) pessimism and worst case scenario interpretations.
Lack of certainty creates anxiety, frustration, gossip and innuendo – all expressions of The Almond Effect®.
And anxious people don’t concentrate or perform well – their brains are distracted – focussing on the cause of the anxiety. They are searching for any kind of predictable outcome so that the brain can operate with certainty again.
The situation is exacerbated if we are already operating in an information vacuum because our brains will predict the worst case scenario so we can prepare ourselves to survive.
Applied at home, it means for example that if your teenager isn’t at the place they said they were going to, your ‘almonds’ go off. If you unexpectedly find a hotel receipt in your spouse’s pocket, if your car breaks down in the middle of nowhere etc – you get the picture!
Implications

Whether you are implementing changes at work or trying to hide something from someone at home, be aware that if the other party’s amygdala can’t see a ‘safe’ pattern, it will get suspicious. And the natural default reaction will be to focus on the worst case interpretation of the events with all the ramifications that will flow.
That’s why most people say, just tell us what’s going on – and then we can work out how to deal with it.
If you think you are doing people a favour by only giving information on a ‘need to know’ basis, think again – brain biology wants just the opposite.

Filed Under: Amygdala and The Almond Effect Tagged With: change, pattern interrupter, predictable, routine, Secrecy, uncertainty

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Anne was a terrific facilitator for our State meeting that featured leading experts in Australia, and her work contributed to it being our most successful event of the year. As an event organiser, it’s always good to know you’re in safe hands!
– Phil Preston, President NSW PSA

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Anne, thank you for your wonderful contribution towards the above mentioned conference.

Your ability to deliver a Workshop that clearly appealed to our conference delegates indicates that you took the time to research our industry and that in itself made the presentation so much more relevant and appealing to the audience.

Again, thank you for your contribution to what has turned out to be a most successful conference event and we look forward to the opportunity of working together again in the future.
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