Regardless of company or industry, most employees tend to respond to change in the same way: with reluctance and trepidation. Often, we don’t even know why we respond the way we do; we just notice ourselves becoming resistant to change, despite the obvious potential for growth and development.
By understanding these issues and with the knowledge of how people are likely to react, we are able to effectively train leaders to implement change.
I have been receiving [Anne’s newsletter] for some years now. They always serve as a timely reminder, and reinforcement, of valuable strategies to help cope with personal and work situations. Thanks very much … its most appreciated.
– Senior Lounge Host, Qantas